Terms and conditions

Introduction

The website www.nika.shop is an e-commerce store selling products and services via the Internet (now referred to as an online store or website) created and operated by the company under the name A. & F. IOANNIDIS SA. COMMERCIAL KOZANIS. Located at the 4th km of Kozani Thessaloniki in Kozani, AFM 094086282 and DOY KOZANIS, e-mail address info@af-ioannidis.gr, e-shop service telephone: 24610 21000, (from now on in order to be brief COMPANY).

The following terms and conditions will apply to the use of the online store under the trademark nika.shop, which is located at www.nika.shop. Any user who enters and trades or makes use of e-shop services (from now on referred to as “visitor” and / or “user” or “customer” depending on whether it is limited to visiting only the store or buying and selling products and services) is considered to consent and agree unconditionally to the following terms without exception. If a user does not agree with these terms, he/she should responsibly not visit or use the site as well as not make any transaction or use of the e-shop services.

General terms

Τhe company reserves the right to modify or revise freely the terms and conditions of use and transactions from the online store whenever it thinks its necessary, and undertakes to inform consumers about any change through the pages of this e-shop. The contracts through the e-shop are written in both Greek and English language.

Information and Products Provided

The COMPANY is bound to the accuracy, truth and completeness of the information provided in the online store in terms of the identity of the company as well as the transactions provided through the e-shop. The company, in good faith, is not responsible and is not bound by electronic data entries made by error in common experience and has the right to correct them whenever they found of their existence.

Limitation of responsibility

The COMPANY when it comes to the transactions from the e-shop is not responsible and is not obliged to offer a refund for any harm or damage resulting from the cancellation of orders, from the non execution or from the delay in their execution, for whatever reason. The store does not guarantee the availability of the products displayed in the online store, but it makes sure to inform the client using the data given by him of the availability of the product. In the event of a change in the data, the company ensures to inform the customer as quickly as it can about the unavailability, but has no further responsibility. The online store provides the content ( information, names, pictures, illustrations), products and services available through the site “just as they are”. In no event is the COMPANY liable for any damage (whether positive, special or reserve, which is indicative and not, but not limited to, alternatively and / or cumulatively, loss of profits, data, loss of earnings, pecuniary interest, etc.) to any visitor for a reason connected with the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information made available by him and / or from unauthorized third party interventions in products and / or services and / or information made available through it.

Intellectual property rights

All content of the online store, including badges, signs, images, graphics, photographs, drawings, texts, etc. are intellectual property of the COMPANY and are protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which COMPANY has been licensed for its own exclusive needs and for the operation of the e-shop. Any copying, transfer or creation of derivative work based on this content, or misleading of the public about the real e-shop provider is prohibited. Reproduction, re-issue, upload, announcement, dissemination or transmission or any other use of the content in any manner for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder. The names, images, logos and distinctive features listed and described by the online store under the trademark nika.shop or the products or services of the COMPANY or third parties are assets of the COMPANY or third parties respectively protected by the relevant trademark laws. Their use in the online store does not in any way give them permission or right to use them by third parties.

User Liability
The user / customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and business ethics. The user is obliged to not use the online store under the trademark nika.shop for:

  1. Sending, publishing, sending by e-mail or otherwise transmitting any content that is illegal for any reason, causes unlawful interference and damage to the COMPANY or to any third party, or offends the confidentiality of any person’s information.
  2. Sending, posting, sending by e-mail or otherwise transmitting any content that inflicts moral, social, apprehensional, etc. damages to others.
  3. Sending, publishing, sending by e-mail or otherwise transmitting any content for which users have no right of transmission under the law or applicable contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of industrial relations or covered by confidentiality agreements).
  4. Sending, posting, sending by e-mail or otherwise transmitting any content that violates any patent, trademark, trade secret, copyright or other proprietary rights of third parties.
  5. Send, publish, send by e- mail or otherwise transmit any material containing software viruses or any other code, files or programs designed to interrupt, damage, destroy the operation of any software or computer hardware.
  6. Willful or unintentional violation of applicable laws or regulations/
  7. Harassment of third parties in any way/
  8. Collecting or storing personal data about other users.

Limited license
Nika.shop, under the terms and conditions set for now and all applicable laws and regulations, grants you a non-exclusive, non-transferable, limited personal right to access, to use and present this website and its contents. This license is not a transfer of title to the site, and its data and is subject to the following restrictions:
(1) you must keep on all copies of the website and its data all copyright and other proprietary notices and
(2) you can not modify the website and its data in any way or reproduce or publicly distribute, or otherwise use the website and its data for any public or commercial purpose, unless otherwise permitted.

Links to the website www.nika.shop
The links that are included in the online store lead to store pages or, in some cases, lead the user to move from thes store to third-party websites, businesses, etc. These associated websites are not under the control of the COMPANY and the COMPANY does not bear any responsibility for the contents of any such website or any link included in an associated website or any changes or updates to such websites. The COMPANY is not responsible for Internet broadcasts or for any form of transmission received from any linked website. The COMPANY provides these links in its online store only to make easier the use of the online store, their use is not obligatory for the visitor / customer and the fact that they exist in the online store does not imply that the COMPANY approves or accepts the their content.

Personal Information

The COMPANY, created this website for the sole purpose of serving its clients. The nika.shop website is simple and user-friendly and has been designed to meet the needs of each user. In order to achieve your best service, it is important that you, our customer, understand that you must provide us with specific information regarding the handling of your order and which are preserved by us.

This personal information statement and the attached terms and conditions in this website describe the method of collecting data from the nika.shop website, the use of such data by us and the terms and conditions of use of this website. This personal information statement refers only to the personal data that you provide to us during your orders on this website.

General

The information given voluntarily by the users of the mentioned website are used by nika.shop in order for its users to have direct and effective contact with the store, provide them with answers to specific questions they may have and finally be served and have their orders executed. The information that nika.shop collects through the website is designed to measure the number of visitors, to define customer needs for more products and to make transactions with the company easier. Nika.shop does not distribute to any other organization or partner that is not affiliated with nika.shop the e-mail addresses, or any other information related to its users and customers.

Information Collection

Nika.shop designed its website so that its users can visit it without having to reveal their identity unless they want to. Visitors to our site, are asked to provide us with their personal data only if they want to order a product(s), subscribe to our site and / or send an email to nika.shop.

Privacy Policy

Nika.shop collects four types of information regarding its users:
(1) information the user gives us when registering as a client,
(2) information the user gives us in order to execute his order from nika.shop,
(3) information that the user gives us in contests that take place from time to time,
(4) information that the user gives us for activation of mobile services and internet,

(5) information the user gives us when connecting through another platform (ios, android, Facebook, Google). When filling out any order form on our site, you will be asked for the name, address, postcode of your area, your e-mail address, your phone, and the way the order is paid. Furthermore, you may be asked for more specific information, such shipping and receiving information, pricing information, or details about an offer you have requested. Nika.shop makes use of the information you provide to us during the electronic submission of the form in order to contact you regarding
(i) the delivery of the order to your place,
(ii) to confirm and identify the customer if necessary,
(iii) for new or alternative products offered by nika.shop,
(iv) special offers of nika.shop,
(v) activation of a mobile or internet service,
(vi) receipt of prizes after a competition.
You have the option to choose whether or not to receive such communications from nika.shop by sending your request via e-mail to info@nika.shop.

Access to Information

Every order processing requires the collection of personal information, in order to deliver or book an order. Also, the use of a credit card that will be charged requires legal owner identification documents the first and only time and is ensured in any case. Any document and record certifying and declaring the identity of the customer remains strictly confidential and is controlled only by the responsible department of nika.shop. The submission of your personal data means that you consent to such data being used by nika.shop employees for the reasons mentioned above. Nika.shop demands from its employees and website maintainers to provide their clients with the security level mentioned in this personal information protection statement. In no other case can nika.shop share your personal data with others without your prior consent, unless this is required by the lawful way. Please be aware that under certain conditions permitted or required by law or court decision, the collection, use and disclosure of your personal data collected online without your prior consent may happen (for example, in case of a court decision).

Cookies
Nika.shop has the ability to use cookies as part of the facility and the operation of the services through its website. Cookies are small files (text files) that are sent and stored on the users computer, allowing sites such as nika.shop to function seamlessly and without technical abnormalities, collect multiple user options, identify frequent users, facilitate their access to it, and to collect data to improve the content of the site. Cookies do not harm users computers or the files stored on them. We use cookies to provide you with information and to process your orders while they automatically get deleted when leaving the site. Keep in mind that cookies are absolutely necessary for the www.nika.shop website to function properly and seamlessly.

Correction, Modification or Deletion of Information

Nika.shop allows its users to correct, change, add or delete data and information submitted to nika.shop. If you choose to delete any information, nika.shop will act in a way in order to delete this information from its files as quickly as possible. For the protection and security of the user, nika.shop will need to ensure that the person making the changes is in fact the same person as the user. In order to access, change or delete your personal data, to report problems with the operation of the website or to ask any questions contact nika.shop via www.nika.shop or via e-mail to the electronic address info@nika.shop. The change or correction of your personal data can also be done through the registration page of nika.shop. Please note that we will do our best to protect your personal data, but protecting your password on our website is also up to you.

Transaction security

Nika.shop is committed to ensuring the security and integrity of the data it collects on its website from its users. Nika.shop has adopted procedures that protect the personal data that users submit to their website or provided by them by other means (eg by phone). These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and change or destruction. They also help to verify that these items are accurate and are used correctly.

All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

Periodic Changes

Nika.shop continiously expands, updates and improves its website, and related products and services, and will update this policy as well. We encourage you to read this section regularly in order to be informed of any changes to the content of this privacy policy. This policy will be modified from time to time without prior notice to users.

Accepting the Privacy Protection Procedures implemented by nika.shop

If you use this website you accept and consent to this privacy protection statement as well as to the terms and conditions of use of the site that have been announced through it.
Return Policy

The COMPANY supporting e-commerce enables you, through the fullness of the descriptions of which it posts on its pages, to enjoy the privilege of direct contact with the products available from your computer screen quickly and easily. Wanting to highlight the benefits of using the internet on our everyday markets below, we provide the terms and conditions for returning defective or non-defective products.

Product returns due to delivery error

In all cases where other than sold products are delivered, by type or quantity, or missing property previously agreed in writing with the COMPANY, the customer returns the products to be checked and find the error. In this case the costs of returning the products to the company as well as the costs of returning to the customer will be paid by the COMPANY as long as the return method is the one the company suggested.

Returns

If you change your mind, you can make a change strictly within 5 business days of receiving your order (no refunds are made). At the end of this period, no changes will be accepted. (Discount products can not be returned)

Make sure the product is in its original state (without any signs of wear or tear).

Please inform us by e-mail at info@nika.shop that you are going to return the product to help you choose something else of equal or greater value (if available) and we will wait for your parcel to be returned.

Return and change costs will NOT burden the company. Once the parcel has been shipped, you immediately send us the ACS shipping number (necessary in order to hold the new product you have chosen). If the new product you selected is exhausted before you send us the shipping number we DO NOT take responsibility and you should choose another product.

Go to ACS COURIER in your area and send the parcel in its original packaging with the following info:

A & F Ioannidis SA
4th km of Kozani Thessaloniki,
Kozani Τ.Κ. 50100, Greece,
Tel: +30 210 3472581

CAUTION: Until the product arrives at us, it is at your own risk, so it is important to ensure that it is safely carried in order to avoid any damage or loss and therefore a failure to change it.

What happens next

Your return will be accepted within 3 business days of the date the parcel reached our warehouses. Immediately afterwards, we will pack your new parcel and send it to you. As all products pass quality control right before they are sent to you, please understand that returned products with defects or signs of use will NOT be accepted and sent back to the customer at their own expense as they are considered to be used.

* Items that have been damaged as a result of extensive or bad use are not considered defective and the company bares not responsibility.

Our intention is your best service. We hope you enjoy your order!

Thank you very much!

For more information, we are always at your service either through telephone at 210 3472581 or at 24610 21000 or via e-mail at info@nika.shop